Moroccans file over 91,000 complaints through “Chikaya.ma” in 2025

Summer Surge: Moroccan Complaint Platform Sees July Spike

Over 91,000 grievances filed in 2025

Morocco's national complaints platform "Chikaya.ma" has experienced a surge in submissions this summer, reflecting a potential seasonal trend. Since the beginning of July, the platform has received 13,217 new complaints, bringing the total number filed in 2025 to over 91,000.

Monthly Fluctuations and Seasonal Patterns:

While monthly complaints had been steadily declining since January (from 16,443 cases to 9,783 in June), July saw a rebound, indicating a possible "summer surge" similar to that observed in the summer of 2024.

Public Institutions Remain Top Targets:

As with previous months, public institutions and state-owned enterprises remain the most frequently targeted entities, receiving 6,715 complaints in July. Ministries and high commissions followed closely behind with 5,245 cases, while local authorities accounted for 1,276 complaints.

A Digital Avenue for Citizen Grievances:

Launched in 2018, "Chikaya.ma" serves over 1,745 participating entities, including ministries, regional and municipal councils, public agencies, and state-owned enterprises. It continues to be a vital digital mechanism for managing citizen grievances across Morocco.